Store Policies

Store Policies

Please read the store's policies and procedures. It contains information on order processing, payment terms, shipping, and returns.

Order Processing and Payment Terms

Products ship within 1-3 business days. We don't process orders on holidays and weekends. During major promotions, processing times may take up to 6 days.  We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution!

Your billing and shipping address must match in order to complete a transaction on this site.

Shipping/ Refunds/Exchanges

All orders within the US are shipped via USPS with insurance. It takes approximately 2-3 business days for orders to be delivered after it's been processed. Orders would be shipped once your payment is cleared. International orders can take approximately 10 business days for delivery and are shipped via FedEx (Orders to Canada ship via USPS Express). GlamBoda reserves the right to change the delivery method to a more comparable method. Shipping charges may be vary according to the carrier rates. Shipping costs are charged at the time of the order.

Refunds and Exchanges

All sales are FINAL and there are no refunds allowed due to the nature of the product. Customers are advised to complete exchange requests within 5 days of receipt to qualify for an exchange. Any exchange request not received within the specified time will be disqualified, The product must be sent back in the original condition. The hair must not be combed, washed, brushed, cut, worn, colored, altered in any way. The products must be returned with it's original packaging (including all tags). To request a exchange, please contact us by email at glamboda@gmail.com. We will respond to your request within 24 hours on your exchange request. You will be given specific instructions on how/where to return the product. When you email us, be sure to include your first name, last name, phone number, and the reason for your exchange.

For your protection, we suggest that you return your package through a traceable carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items, therefore no exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resalable condition, a store credit will be issued. If the item was purchased during a sale/promotion, a store credit would not qualify the promotion. LACE CLOSURES AND LACE FRONTALS CAN NOT BE EXCHANGED OR REPLACED.

Replacements

We take pride and our products are 100% guaranteed. Human hair is reactive to the products used on it. Issues and concerns can usually be remedied by washing and conditioning the hair.

However, if you feel you've received a product that is honestly defective we want to hear from you. If you have received any product that is defective you must contact us within 5 business days from the date of receipt. Even though no refunds are permitted we will address the quality issue at once. A Customer Service consultant will provide you with instructions for the return. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If GlamBoda verifies and agrees that the product is defective in any way, we will exchange the item. If the customer selects a product in exchange of greater value, they will pay the additional cost of the item. GlamBoda will cover the cost of shipping exchanged/new item back to the customer if priority shipping is selected. If GlamBoda cannot validate the defect, we will return the item in question to the customer at our expense (via priority mail) without an exchange. LACE CLOSURES AND FRONTALS CANNOT BE EXCHANGED.

Limitation of Liability

GlamBoda, does not accept liability beyond these remedies set forth, including any liability for products not being available for, or the provision of services and support. GlamBoda will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, GlamBoda is not liable or responsible for any amount of damages above the dollar amount paid by customer for the purchase of products. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, GlamBoda is not liable or responsible for any amount of damages above the dollar amount paid by customer for the purchase of services in this agreement.

Shipping Policy

All orders are shipped via USPS with insurance. It takes approximately 2-3 business days for orders to be delivered after the order processes (processing time is 1-2 days). Orders would be shipped when the are shipped via USPS, unless otherwise specified by the customer. GlamBoda reserves the right to change the delivery method specified to a more comparable method. Shipping charges may be more or less than the actual rate depending on the carrier. Shipping must be paid at the time of the order. If you are tracking your package and there is and you feel your package is lost in transit, please call us at 1-877-648-2111 right away. We will contact the carrier and have them investigate right away. If your package is lost, a replacement will be sent.

Shipping Errors and Delays

We are not be responsible for shipment delays due to weather or environmental factors, we will try our best to ship out products at the specified time. We advise that you place your order in advance to allow for unforseen delays. Shipping errors must be reported 2 business days of the date of delivery. Once confirmed that an incorrect item was sent, we will resend the correct product or a refund.  The incorrect product must be received by us before we re-ship the products.

International Shipments

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide the documentation. 

All international Shipments have to clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments.